Sugar Terminals Limited ACN 084 059 607 (“STL”, “we”, “our” or “us”) is a public company owned by shareholders in the raw sugar industry. It owns the bulk sugar terminal buildings, specified plant and equipment at each terminal and leases the bulk sugar terminal land at Cairns, Mourilyan, Lucinda, Townsville, Mackay and Bundaberg.
We respect the privacy of the personal information you may provide to us. The way we manage your personal information is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) established under the Privacy Act.
STL’s relationship with its shareholders is managed by Link Market Services Limited ACN 083 214 537 (Link), who provides share registry services to STL. Link maintains STL’s share registry and in the process collects and maintains personal information belonging to STL’s shareholders. As a result, STL and Link exchange personal information about STL’s shareholders.
Like STL, Link is also regulated by the Privacy Act and the APPs.
The types of personal information we may collect include, but are not limited to:
We may also collect sensitive information from you. Sensitive information is defined by the Privacy Act to be certain kinds of personal information. Examples of sensitive information that we may collect from you through providing information and other services to you include health information and member of professional or trade associations.
Where possible, we will always try to collect personal information directly from you, for example when you:
We may also obtain your personal information from third parties we deal with, such as:
Where we collect personal information from third parties you refer to us, we will assume and you will ensure that you have made that third party aware of the referral and the purposes of collection, use and disclosure of the relevant personal information
We collect, use and disclose your personal information to perform our functions and activities, carry out our operations and to otherwise enable us to provide the services, products and information you request. In particular, we may collect, use and disclose your personal information for the purposes of:
If you do not provide us with your personal information, it may not be possible for us to carry out the above functions and activities.
We may disclose your personal information to:
The above entities may in turn disclose your personal information to other entities as described in their respective privacy policies or notices.
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store your personal information in different forms, including in hardcopy and electronic form. We have implemented policies, procedures and systems to keep your personal information secure.
We may be required by law to retain certain information for a set period of time. Once this period of time expires, or we no longer need to hold your personal information, we will take reasonable steps to destroy, delete or de-identify your personal information in a secure manner.
From time to time, STL may engage service providers located in one or more overseas countries to perform certain functions and activities. In the course of providing services to STL, we may need to disclose your personal information to these service providers.
If overseas service providers are engaged and personal information is sent overseas, we will take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
To effectively conduct business with you, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of changes to your personal information.
If you have a complaint about how we handled your personal information, please contact us using the contact details below. Please note that we will ask you to lodge your complaint in writing.
We will acknowledge receipt of your complaint as soon as possible after receiving your complaint in writing. We will then investigate the circumstances of your complaint and provide you with a response within a reasonable timeframe.
If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:
Telephone 1300 363 992 (if calling from outside Australia including Norfolk Island please call: +61 2 9284 9749)
National Relay Service:
Post Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
Fax +61 2 9284 9666
Post Sugar Terminals Limited, GPO Box 1675, BRISBANE QLD 4001
Telephone (07) 3221 7017